Don't wonder, find out!

Once you've made a reservation and completed your '5-Step Registration', we'll email you the full address and detailed directions to the accommodation.

All our properties offer self check-in, so there's no need to meet anyone to access your accommodation—you can arrive late without letting us know.

The electronic locks are for your initial entry only; for the rest of your stay, it's essential to use the physical keys. We provide two sets of keys in each property.

Check-in is from 3:00 pm and check-out is until 11:00 am. Would you like to arrive earlier or leave later? If there are no other guests on the same day, and we can adjust our cleaning schedule, we'll guarantee early check-in and/or late check-out at no additional cost.

All the beds will be made up with linen upon your arrival. Additionally, for stays longer than 6 nights, you'll find an extra set of bed linen folded inside the bedroom wardrobe. For every booking, we provide two sets of bath towels and one beach towel per guest.

At LIVING LAS CANTERAS HOMES we do not provide this service, but all our accommodations have a washing machine for private use. Plus, we provide laundry detergent, so you don't have to buy it.

The reservation price includes cleaning the accommodation at the end of your stay, so you don't have to leave it as clean as you found it on the first day.

Yes. We will provide you with information about how to hire them the day after your arrival at the accommodation. They cost approx. €15/hour.

It is mandatory to hire at least one cleaning of two or three hours (depending on the accommodation) for stays longer than 14 nights. The approximate price per hour is €15. We will give you more detailed information the day after your arrival at the accommodation.

We have implemented this measure as the average length of stays has increased. We found that guests were leaving the accommodations with much higher wear and tear. We hope you understand.

We want you to travel light and ensure your arrival at the accommodation is comfortable, even if you arrive late.

That's why you'll find in the kitchen a small bottle of olive oil and vinegar, salt, sugar, coffee, tea, water, dishwasher tablets, napkins, cling film, and aluminium foil.

Additionally, we provide plastic tupperware for you to easily take your food to the beach or on your excursions. In the bathroom, you'll find toilet paper, hand soap, 200ml of shower gel, 200ml of shampoo, and a hairdryer.

Lastly, you'll also find at least 500ml of laundry detergent.

No. We've equipped all our accommodations with a yoga mat precisely so you don't have to transport or buy one.

Yes, of course. To help you feel like a local beachgoer from day one, all our accommodations come equipped with two comfortable low reclining beach chairs, a beach umbrella, and two snorkel masks with their tubes.

Yes, of course. We've noticed an increasing number of guests needing to work even during their leisure trips, so we've taken this matter very seriously.

All our accommodations have WiFi. In every listing, we've included a photo showing a real screenshot of a WiFi speed test conducted inside the accommodation.

In 90% of our accommodations, we have included at least one dedicated workspace consisting of an office desk, chair, and desk lamp. In some of these properties, the office desk can even be height-adjustable so you can alternate between sitting and standing, which is recommended.

Furthermore, all our accommodations are equipped with a computer screen for you to connect your laptop to.

In any case, you'll find detailed information about specific amenities in every listing.

Yes, simply request it during your '5-Step Registration' after confirming your booking with us. Moreover, at LIVING LAS CANTERAS HOMES, there's no additional cost for these amenities.

Yes, for reservations made on www.livinglascanteras.com, if you cancel it 16 days or more before your arrival date, we will refund you the full amount you have paid.

You will find more detailed information on the page Policies.

We are not flexible with bookings made through external platforms.

If, during your stay, a neighbour starts construction work that we were not informed about in advance and you decide to end your reservation early, we will not issue an immediate refund. Our properties are located in buildings with other residences that are not under our management and therefore beyond our control.

That said, we will update the listing to reflect the works and release the dates in the calendar.

If we receive a new booking for the same dates, we will refund you for the nights covered by the new reservation. You can check whether this happens by looking at the availability calendar on our website and the platforms where the property is listed.

This refund policy only applies to bookings made through www.livinglascanteras.com.

For bookings made through www.livinglascanteras.com, we require a €100 security deposit.

You will find more detailed information on the page Policies.

We all like to find the accommodation we booked exactly as described in the listings.

Please report any issues you encounter during your stay so that we can repair and/or replace the damaged item promptly. This way, we'll ensure that our next guests will find the accommodation in as good condition as you found it.

Yes, absolutely. Please remember to request it by sending an email to info@livinglascanteras.com. We will provide it starting from the day of your arrival at the accommodation.

Yes, it is mandatory. In compliance with Royal Decree 933/2021, of 26 October 2021, all guests must provide the following information prior to their arrival:

• Total number of guests staying in the accommodation.

• Full details of each guest, including full name, gender, date of birth, nationality, and usual place of residence (city and country). For minors, the relationship to the accompanying adults must also be specified.

• Contact information: phone number and email address.

• Official identification details: ID card, TIE, or passport number, along with the corresponding document support number.

LIVING LAS CANTERAS HOMES will retain this information for a period of three years from the end of the stay.

If you do not agree with this requirement, unfortunately, we must ask you not to make a reservation with us.

Maintaining good relations with our neighbours is very important to LIVING LAS CANTERAS HOMES, so we do not allow parties at any of our properties.

All accommodations have rules prohibiting noise that may disturb neighbours between 10:00 pm and 8:00 am. Failure to comply with this rule may result in immediate termination of the stay, with no refund of the security deposit. If you think you may not comply with this rule, we kindly ask that you do not book any accommodation with LIVING LAS CANTERAS HOMES.

Smoking is not allowed in any of our properties.

Yes, the reservation must include the exact number of guests who will be staying. Even if a guest is only staying for a few days and not the entire duration, we still ask you to count them when making the reservation.

Only in these two cases:

In studio apartments and one-bedroom apartments, we offer discounts for single occupancy. Therefore, in these cases, reservations for two people have a higher price.

In two- or three-bedroom apartments, each guest beyond the second incurs an additional nightly cost. Depending on the accommodation, the increase is usually €10/€15 per night per guest. You can see this when searching for price & availability in these accommodations and for different numbers of guests.

No, babies up to 2 years old are free of charge. However, we do ask that you inform us if you are bringing a baby up to 2 years old when making the reservation. The price will not change, but we need to know.

Each accommodation has a maximum occupancy, which is specified in the listings and which complies with the limit set by its tourist licence. Under no circumstances should this maximum occupancy be exceeded.

No, at least one of the guests must be over 21 years old.

We understand that when travelling alone, you might not want to pay the same as when travelling with others.

So, of course, we do offer discounts for solo travellers.

We apply these discounts in studio apartments and one-bedroom apartments. This discount does not apply to two- or three-bedroom accommodations.

In studio and one-bedroom apartments, if you search for a stay for one person, you'll see that the price is lower than if you search for two people.

Yes, of course.

In each listing we detail the exact discount percentages applied based on the length of stay. These discounts vary depending on the accommodation. The largest discount is for stays of 12 weeks or more and can be up to 50%.

The discounts are already applied to the price you see when you search. You can verify this by performing two searches with different lengths of stay.

Additionally, all accommodations are equipped with the comfort of long-term guests in mind.

Absolutely!

At LIVING LAS CANTERAS HOMES, we have created our own Recommendations Guide, a regularly updated tool with no commercial intent and highly valued by our guests.

This guide features various sections, such as restaurants, cocktail bars, rooftops, cafés and brunch spots, coworking spaces, gyms, beaches, points of interest, activities, rentals, and more.

Additionally, in the Recommendations Guide, you'll find the 'Promotions' section, which includes a list of shops and services offering discounts to guests of LIVING LAS CANTERAS HOMES. Some of the local businesses participating in these exclusive promotions for us are: Mojo Surf, Sansu Rent a Car, Tasca Galileo, Your Travel Baby, J. Cabrera Cuyás masseuse.

We will provide you with access to this guide one week before your arrival so you can make the most of your stay.

The primary way to contact us is through email at info@livinglascanteras.com.

We have multiple team members continuously monitoring the inbox, so we usually read your email promptly. Depending on your request, we will reply via email or give you a call.

Once you've made a booking with us, you'll also receive our mobile number, so you can call us if there's an urgent matter or if you feel we're not responding quickly enough to an email.

We'll send you all the relevant information by email, both before and during your stay. Unless there's an exceptional reason, we won't call you or send you messages.